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Jul 31 2021


Aug 01 2021

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Frequently Asked Questions

Find the answers to our most frequently asked questions here.

Q. What time is check-in?
A. Check-in is at 2pm.

Q. What time is check-out?
A. Check-out is at 10am.

Q. Do you have port-a-cots available?
A. We have port-a-cots available free of charge.

Q. What are the Reception opening hours?
A. Our Reception is open 24 hours.

Q. How far away are you from the city
A. We are located approximately 1.7kms from the city.

Q. How far away are you from the casino?
A. The casino is just a short 5 minute walk away from the hotel.

Q. Is there a restaurant and bar onsite?
A. Yes there is both a restaurant and bar onsite, open daily.

Q. Is there a gym onsite?
A. A gym is located onsite and available for use by our guests. It is open from 7am-9pm daily.

Q. Do you have a pool, spa and sauna?
A. Yes, we do have a pool, spa and sauna at the hotel available to guests. The pool is heated to 22 degrees from 1 October - 15 April. The pool and spa open hours are from 7:30am-9:30pm daily.

Q. What in room entertainment is there?
A. Sky TV is available, and a range of movies, free of charge.

Q. Do you have a laundry?
A. Yes, a laundry is available to our guests, and it is coin operated.

Q. Is dry cleaning available?
A. Yes, dry cleaning is available on business days.

Q. Is there parking available at the hotel?
A. Yes, we have free onsite parking available.

Q. Is there WiFi available?
A. Yes, free unlimited WiFi is available to our guests.

Q. What is the best way to book?
A. The best way to book is direct via our website, by calling 0800 805555, or by emailing

Q. Are there any restaurants located nearby?
A. Yes, there are a range of restaurants within walking distance of the hotel.

Q. How far is the nearest supermarket?
A. The nearest supermarket is approximately 1.5km away, or a 15min walk. It is open 7am-9pm, 7 days a week.

Q. What time is dinner available?
A. Dinner is available from 6pm-9:30pm daily.

Q. What time is breakfast available?
A. Breakfast is available Monday-Friday, 6:30am-10am, and Saturday-Sunday 7am-10am.

Q. What time is the bar open?
A. The bar is open from 3pm-9:30pm daily.

Q. When is the snack menu available?
A. The snack menu is available 24 hours a day.

Q. What if I arrive early?
A. If you arrive early, we can store your bags until check-in time. Alternatively, you may request an early check in and we will do our best to accommodate you where possible.

Q. Is a late check-out available?
A. A late check-out is available on request and subject to availability.

Q. Are there medical facilities close by?
A. There is a 24 hour doctor’s surgery located within walking distance on Bealy Avenue and a 24 hour chemist also within walking distance on Bealey Avenue.

Q. Is there an ATM available?
A. An ATM is located across the road.

Q. Is there a money exchange available?
A. There is a money exchange at the casino, which is a 5 minutes’ walk away.

Q. How far away is Hagley Park?
A. Hagley Park is a short 5 minutes’ walk away.

Q. How far away is the Horncastle Arena?
A. Horncastle Arena is a 10 minute drive away.

Q. Are there any shopping malls located nearby?
A. Riccarton or Northlands Westfield shopping malls are each a 10 minute drive away.

Q. Can I book tours from the hotel?
A. Tours can be booked at reception.