Best Rate Guaranteed

When booking direct, via this website or with our reservations team, you’re guaranteed the lowest rate available anywhere. We like to encourage our guests to utilise our online and over the phone booking facilities as we’re able to offer you a tailor made experience and answer any questions you may have immediately.

In the unlikely event you find a rate cheaper than that which is listed on this website, for the same date, room type, number of guests and particulars*, we guarantee to honor that rate. Please see Best Rate Guarantee for further details as well as information on how to claim a price-match rate.

To make a reservation or speak with a member of our reservations team, please utilise the online booking facility on the right hand side of your screen, call us on 0800 805 555 or +64 3 355 5633 or email us at reservations@pavilion.co.nz.

No Booking Fees

In addition to receiving the best rate available, when you book direct you save even further. You pay no booking fees for reservations made with us directly.

Complimentary Wi-Fi

At Pavilions Hotel Christchurch we offer complimentary Wi-Fi as standard.

Flexible Cancellation

We understand that plans sometimes change and therefore offer flexible cancellation on every reservation when you book direct.

*Best Rate Guarantee

At Pavilions Hotel Christchurch you’re guaranteed the lowest publically advertised rate when you book direct. Direct bookings are reservations made:

• On our website: www.pavilionshotel.co.nz
• Over the telephone: 0800 805 555 or +64 3 355 5633 
• By emailing us: reservations@pavilion.co.nz

No booking fees or credit card fees are incurred when you book direct. 
Flexible cancellation applies to all reservations when you book direct.

In the unlikely event you find a rate cheaper than that which is listed on this website, we will honour that rate. Please note that the particulars of the rate must all be the same, including the date, room type, number of guests, inclusions such as breakfasts and conditions such as cancellation policies.

To claim a price-match rate:

• Go ahead and book your stay with us direct, using any of the methods detailed above.
• Email a screenshot of the web page displaying the cheaper rate to reservations@pavilion.co.nz within 24 hours of making the booking. The screenshot should also display the website URL in the address bar as well as the date and time it was taken. 
• Once we’ve received your email, we will investigate the claim and respond to you within 48 hours, confirming the price-match or otherwise.

*Please note that on occasion, third party resellers may sell rooms at a loss to themselves. Under these circumstances Pavilions Hotel Christchurch may not be able to offer the above guarantee.