Best Rate Guarantee

Want the best rates available on PAVILIONS rooms?
IMG_3498 Book online or phone us to get the Guaranteed Best Rate.

Pavilions Hotel offers its Best Rate Guarantee when you book on With no booking fees, you can book at Pavilions and get the best rate available anywhere online.​

We stand behind our guarantee. If you find a lower, published rate on another site just call us at 0800 80 55 55 any time, 7 days a week.

​Best Rate Guarantee subject to the following Terms and Conditions.

​ Terms and Conditions

Pavilions guarantees to provide the lowest on-line bookable rate for room reservations at Pavilions Hotel available to the general public on the Internet, subject to the following terms and conditions:

If you find a publicly available and immediately bookable room-only rate on the Internet for Pavilions Hotel that is lower than the room rate available for the same reservation on (i.e., same hotel, same type of room and configuration, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation at, please call at 0800 80 55 55 or +64 3 355 5633.

Once Pavilions confirms the availability of the Competing Rate on the Internet, subject to room availability at the Pavilions Hotel, Pavilions Hotel agrees to match the Competing Rate for the same reservation for the duration of the stay being so reserved.

This Guarantee does not apply to:

Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized.
Web sites that “package” travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc.
Packaged rates that include taxes, service charges, meals, coupons, internet, or other amenities.
Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Pavilions Hotel and a specified and limited group, and are not publicly available.
Not applicable if the price difference is due to currency or exchange rate fluctuations.

This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.

If you have already booked a prepaid stay on, and find a Competing Rate that meets the Guarantee terms and conditions set forth here, then Pavilions Hotel will refund the full amount originally charged to your credit card for the rate booked on and charge the full stay based on the new rate to your credit card.

This Guarantee is subject to change or revocation at anytime.