Thank you for choosing to stay with us here at Pavilions Hotel.
Whether you are here on business, pleasure or otherwise we do hope that you enjoy your stay with us.
Pavilions Hotel has been owned and operated by the Horncastle family for over 20 years. It is important to us that we, and our staff, do all we can to make your stay as comfortable and enjoyable as possible.
If, at any time during the course of your stay, your expectations are not met please contact reception so that we can immediately address this for you.
We value your feedback. To continue improving our service to you we would appreciate you returning our feedback form in the back of this compendium.
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The airport is located approximately 7.5km from the hotel. A taxi can be organised by the hotel at a flat rate of $31 one way (maximum 4 people), or alternatively you may book a Shuttle at approximately $20 per person and $5 per additional person.
If you are leaving later in the day or you wish to leave things with us whilst travelling elsewhere throughout New Zealand to collect on your return, we have secure baggage storage. Please contact reception.
Additional blankets are located above your wardrobe or the clothes hanging area. If you require extra blankets please contact reception and we’ll be pleased to deliver to your room.
Our Cafe is open Monday to Friday 7:00am to 10:00am (11:00am on weekends) for breakfast. You can choose between a full buffet breakfast or continental breakfast. Alternatively you may order from our a la carte menu.
For breakfast delivered to your room simply fill out the menu form at the back of this compendium and either hand it in to reception.
If you are departing earlier than 7:00am we can deliver a continental breakfast to your room the evening prior, or prepare an ‘on the go’ breatkfast – see your Breakfast Menu for more information.
Photocopy, fax and email services can be provided from reception. Photocopying and faxes are 10c per page.
There are guest computers available at our internet kiosk in reception area. Charges: $4 for 30 minutes, $6 for 1 hour, $10 for 2 hours.
Cafe and Bar Dining Options
Menus can be found in your room and we recommend that you make reservations for dinner with reception.
We invite you to visit our Cafe, Jimmy’s Bar, or the internal Courtyard areas to dine. All are located in the main block next to reception.
If you prefer to relax in your room we can deliver food and beverages to your door for a standard room service charge of $3.00.
If you have food allergies or special dietary requests please let the wait staff know when you order and they will be more than happy to assist you.
Please Note: Special hours may apply on public holidays.
Check out time is 10:00am. Please arrange with reception if you require a later checkout time and we will endeavor to accommodate your needs. Late checkouts must be booked no later than the night prior to departure. A fee may apply for check out times after 11.30am.
A 24 hour Chemist is nearby on the corner of Bealey Avenue & Colombo Street. Phone 03 366 4439
Additionally, there are two chemists located in the Merivale Shopping area directly up Papanui Road heading North.
Child Facilities (cot, high-chair)
A cot and/or a high-chair can be arranged for your room on request free of charge.
We accept most major credit cards including Visa, Mastercard, American Express, Diners and CRT.
Coffee/Tea Making Facilities
Complimentary coffee and tea making facilities in your room are replenished daily. If you do require more coffee, tea and sugar simply dial ‘0’ and we will deliver to your room.
Please contact reception on ‘0’ if you require fresh milk. There are small capsules of long-life milk in your refrigerator.
Cooking and Food Preparation
In some rooms cooking facilities are provided along with a range of equipment and untensils. Should you require additional items simply ring ‘0’ and we will accommodate you where possible.
Please note that if there are strong cooking odours in the room (such as curry or fish) where it takes more time to vacate the smell an additional charge of one nights accommodation may be incurred.
Pavilions Hotel has two conference rooms. Audio visual equipment, secretarial, and catering services are available. Please contact us if you wish to hold a meeting as there are times the rooms are available at short notice. A detailed conference pack is available from reception.
A dentist is available just 3 doors down from Pavilions Hotel heading South towards town.
A 24 hour emergency surgery is located on the corner of Bealey Avenue and Colombo Street. Phone 03 365 7777.
Serious medical emergency dial 1-111.
Dry-cleaning and laundering service operates on a same-day basis and is available Monday to Friday (except public holidays). Leave dry-cleaning at reception before 9.00am for same-day service. It will then be delivered to your room before 5pm that evening.
There are dry-cleaning bags located in your room along with pricing.
On most Wednesday and Thursday evenings there is live music in Jimmy’s Bar. Check at reception to see who is playing. Join us for Happy Hour daily from 6:00 – 7:00pm.
The management and staff of Pavilions Hotel are committed to providing a good quality service whilst minimising the environmental impact of their activities. We actively promote sustainable management practice while at the same time take into account the needs of our guests.
We continually seek to minimise adverse impacts on the environment by implementing the following steps:
- “Reduce, reuse and recycle” – to encourage staff to understand and use correct methods to minimise resource consumption and control waste materials;
- Identify materials, processes, products and waste and implement measures to avoid, reduce or control pollution where technically and economically viable.
Electric blankets are on all beds. Settings are 1 low, 2 medium, 3 high. Do not leave your electric blanket on overnight. Ensure your children’s blankets are switched off and be aware of how spilled water effects electric blankets.
Procedures are located behind your door. The main emergency point is the front of the hotel on Papanui Road. In case of fire, proceed immediately to the main emergency point. In case of Earthquake, cover and hold head against a wall or bed and wait for the moving to stop. Remain in your room until you are instructed further from hotel staff. Do not go outside the building as there could be hazardous and falling debris.
Grocery and 24 Hour Supplies
Fresh Choice Supermarket -inside Merivale Mall less than 1km north up Papanui Road open 7am-9pm. Countdown Supermarket – 3.4km north up Papanui Road at Northlands Mall is open 24 hours.
We have a gym on site with a variety of cardio equipment, weight machines and free weights. Please obtain a key from reception.
Hours 7:00am – 9:00pm.
Hairdressers are located opposite the hotel next to the service station. Red Hair and Beauty can be contacted on 03 366 3414
Housekeeping service rooms daily between 10:00am – 1:30pm. If you do not want to be disturbed please place your ‘Do Not Disturb’ sign on your door. If you wish your room to be serviced outside these hours please contact reception and we will do our utmost to accommodate your needs.
If you have your own wireless device, we have in room WiFi with passwords available for purchase from reception. For those not travelling with a wireless device, we have an Internet Kiosk available at reception for a small charge.
Pavilions in-room WIFI Instructions
- Purchase your wireless password from reception
- On your laptop/device click the wireless connection icon
- Connect to PAVILIONS HOTEL network (more than 1 may show)
- Once connected, open your Internet browser
- When the ‘login page’ comes up enter the ‘user name’ and ‘password’
- If the login page does not show:
- try pressing “continue” on the security warning page
- load up google.co.nz
- allow popup windows
- disable firewall
- turn off antivirus
- reboot machine
- or contact reception at any stage for a porter to assist you
Pavilions In-Room Wifi Rates
Passwords are valid for 7 days or until usage is reached, whichever comes first. Please contact reception for a password.
Pavilions Internet Kiosk Rates
Passwords are valid for 7 days or until usage is reached, whichever comes first. Please contact reception for a password.
Iron and Ironing Boards
An iron and ironing board are in all rooms in your wardrobe or clothes hanging area.
If your room number starts with ‘8’ please remember to insert your key tag to activate your power. It is located either beside your entrance light switch or behind curtains in larger units. If you require additional keys please contact reception.
The guest laundry is located behind the reception building on the ground floor, with its entrance outside by the clothesline.
Automatic washing machines and dryers are available and operate with $2 coins. The washing machine requires 1 x $2.00 coin, and the dryer requires 2 x $2.00 coins. Each cycle takes approximately 45 minutes. Detergent is available from reception desk at a cost of $1 per packet. Guest Laundry is open from 7:00am to 9:00pm daily.
Lighting and Power
We are an ecologically minded hotel and where possible we use low power use eco-light bulbs. We also have power saving switches which require your key tag to switch on power to the room. This does not include the wall sockets so you can safely keep your devices plugged in and charging.
Electricity is supplied throughout New Zealand at 230/240 volts (50 hertz). For overseas devices or equipment, an adapter or converter is necessary, unless the item has a multi-voltage option.
Loss and Damage
If there are any damages to your room or any loss of equipment from your room you will be charged for repair or replacement, so please contact a Duty Manager so that we can discuss these charges prior to you departing.
Lost and Found Policy
Our lost and found policy is when housekeepers find any items left behind in the room we will contact the guest who was last in the room to advise the item is there and hold it here on request or return the item (at their cost, by courier). If we are unsure of who the item belongs to, a description of the item is entered into our ‘lost and found log’ log along with room number and date of stay.
If there is no enquiry for the item after 3 months it is disposed of.
Please leave any mail you wish to be posted at reception. We have a postage machine. If you are still expecting mail when checking out, please leave a forwarding address.
A complementary copy of our local newspaper is available upon request. Contact reception for morning delivery or collect your copy from the front desk any time.
If you have a problem with any external noise please contact reception immediately so that we can address the situation as soon as possible. We have a ‘No Noise Policy’ after 9:30pm so please respect other guests after this time.
There is ample FREE on-site guest parking around the rooms. If you do not have parking directly outside your room you should be able to find a close-by parking spot onsite. If you are still having difficulty parking onsite contact reception so that we can help recommend the best area for you to park.
Z Petrol Station is across the street and down 50 meters. Has some fast food and grocery items. Open 24 hours.
We have a strict No Pets policy.
Enjoy 24 hour room service. Menu options are located in your room. There is a $3 fee for all room service deliveries.
Our sauna is situated upstairs in the reception building. To use this free facility please call reception approximately 20 minutes before you require it so we can turn it on for you. Towels are provided in the sauna room, and there is a shower and toilet. Please remember to switch off sauna after use or inform reception that you have finished.
Safety Deposit Facilities
We have safety deposit bags available at reception at a cost of $2.00 each. You are welcome to place any personal belongings in our safe. Please ask at reception.
The nearest shopping centre is Merivale Mall, a small boutique mall, less than 1km heading north. Open weekdays 9am-6pm, Thursday 9am-7pm, Saturday, Sunday 10am-5pm.
Northlands, a large Westfield mall, is approximately 3.4km north on Papanui Road. Open Monday-Wednesday 9am-6pm, Thursday, Friday 9am-9pm, Saturday 9am-6pm, Sunday and Public Holidays 10am-6pm.
Riccarton, the largest Westfield mall in Christchurch, is 3.2km west. Open Monday-Wednesday 9am-6pm, Thursday, Friday 9am-9pm, Saturday 9am-6pm, Sunday and Public Holidays 10am-5:30pm.
Smoking Facilities and Policy
Our rooms are non-smoking rooms. There will be an additional charge of one night’s accommodation if you smoke in a room. Please note that there are designated Smoking Areas around the hotel with ashtrays provided in those areas.
Snacks and Beverages
There is a 24 hour snack menu in your room along with a wine list. You may also order beer, spirits, soft drinks or juice for room service. All rooms are fitted with mini-bars and pricing information for this service.
Management frequently checks the hotel to ensure all rooms are secure. For your own assurance we ask that you use the security chains on your door, or if you are staying in the Tudor Block (a room that starts with 7xx) press the inner lock.
Swimming Pool and Spa Pool
The swimming pool and spa are located outside behind reception. Hours of operation are 8:00am-9.30pm. Beverages ordered from the bar can be delivered poolside. Pool is 1.2m deep and we have a trained CPR staff member on-site 24/7.
The pool is heated from October through to April. Children are to be supervised at all times.
Ask reception to book a taxi on your behalf as we do have preferred set rates with the taxi companies.
Please use the pre-programmed buttons on the telephone in your room or contact reception on ‘0’ for assistance. All calls are automatically logged and charged to your room account. All country and area codes are listed in the front of the telephone directory.
Please note that business rates apply for all phone calls.
0800 or 0508 numbers are free of charge.
Please press ‘1’ for an outside line. If you are having difficulty getting an outside line then call reception and we will assist. If the red light on your phone is flashing, push the pre-programmed button ‘Play Message’ to listen then ‘Delete message’ button to delete.
Directory phone service is unavailable from the guest rooms. Please contact reception for help.
For room to room dialing simply dial the room number the guest is located in.
Television and DVDs
In your room you will find a guide to your television and the 100+ movie selection of DVDs available. DVD movies are complementary and if you call reception with your selected DVD number, we will advise which channel is free to play it on.
Each television is specially tuned so we ask that you do not adjust your set. Please call reception and a porter will happily assist you if required.
We are an environmentally aware hotel. Please help us to help the environment by placing all towels that require laundering in the shower. If you would like to reuse your towel, please place it on the towel rack.
If you require extra towels contact reception and we will deliver to your room.
Transport and Bus Services
To order a taxi from your room you can use the ‘Taxi’ button on your phone, or call reception and we can book one for you.
City bus stops are on the hotel side of the road, turning right when leaving Pavilions, outside the Strathern Motel.
Northlands Mall bus stop is on the opposite side of the road, turning left when leaving Pavilions, outside Shell Service Station.
Please contact reception to place your wake-up call.
Christchurch water is fed by underground springs and the city tap water is crystal clear and pure. It is clean, clear and safe to drink straight from the tap.